A news Salesforce report into SMB trends reveals that Australian small and medium businesses (SMBs) are leading the charge in adopting artificial intelligence (AI), with 88% of those leveraging AI reporting increased revenue. The Small & Medium Business Trends report, based on responses from 3,350 SMB leaders globally (including 150 in Australia), highlights how AI is reshaping the business landscape. With 85% of Australian SMBs experimenting with AI – outpacing the global average of 75% – the transformative potential of using AI to boost revenue is becoming clear.
AI Driving growth and productivity
Australian SMBs cite the biggest benefits of AI as improved revenue, productivity, and customer experience. Top use cases include generating content, implementing automated chatbots, and providing personalised recommendations for customers.
Globally, 78% of growing SMBs plan to increase AI investments next year, compared to only 55% of declining businesses. This underscores a growing gap between AI adopters and those lagging behind.
Adrian Towsey, Area Vice President of Salesforce ANZ, highlights the competitive edge AI offers, by revealing that “Leaders who embrace AI urgency are scaling faster with improved operating margins, using AI to enhance personalised content, service, and trust.”
Navigating technology challenges
While enthusiasm for AI is high, Australian SMBs face hurdles as technology evolves.
- 73% find it challenging to keep pace with technological change.
- 45% say there isn’t enough time to master the tools their businesses use.
- 47% worry about falling behind in AI adoption.
Additionally, 79% of Australian SMBs say improving data quality would directly increase revenue, reflecting a growing focus on building robust data foundations
Security remains the top concern for SMBs globally, with trust influencing technology adoption decisions. Poor integration with existing systems and lack of strategic use cases also challenge Australian SMBs. To address this, 79% of local leaders say they would pay a premium for technology from trusted vendors.
Urban Rest: An Australian success story
Urban Rest, a flexible accommodation provider, showcases the tangible impact of AI. By integrating Salesforce’s AI-driven solutions, the company achieved a 1400% revenue increase in three years and reduced field service visits by 40%. Their 24/7 support and customer-centric approach demonstrate how trusted AI solutions can revolutionise operations.
The message is clear: for SMBs, embracing AI isn’t just about keeping up – it’s about thriving in a rapidly evolving marketplace. Australian businesses already ahead in AI adoption are reaping the rewards, setting a benchmark for others to follow.



https://victopharm.com/# best rx pharmacy online
victoza generic LiraglutideGlp1 victoza generic
http://semaglutideglp1.com/# why take rybelsus on an empty stomach
liraglutide fast delivery LiraglutideGlp1 victoza
online pharmacy discount code Victo Pharm online pharmacy
https://semaglutideglp1.com/# semaglutide generic name
overseas online pharmacy secure medical online pharmacy reliable online pharmacy
liraglutide online victoza buy liraglutide online
liraglutide fast delivery [url=https://liraglutideglp1.shop/#]buy liraglutide online[/url] liraglutide otc
https://liraglutideglp1.com/# victoza delivery
top-rated online pharmacies Victo Pharm online pharmacy
how to open rybelsus bottle cap glp-1 keeping weight off after semaglutide
liraglutide online LiraglutideGlp1 liraglutide online
online pharmacy without prescription [url=https://victopharm.com/#]Victo Pharm[/url] express scripts mail order pharmacy
http://victopharm.com/# shop medicine online
Generic Viagra for sale UroHealth Daily – buy Viagra online
https://urohealthdaily.com/dosage-guide/# buy Viagra online
Cheap Sildenafil 100mg Buy generic 100mg Viagra online – Cheap generic Viagra
Sildenafil 100mg price Sildenafil 100mg price – buy viagra here
cheap viagra [url=http://urohealthdaily.com/#]UroHealth Daily[/url] Buy generic 100mg Viagra online
generic sildenafil UroHealth Daily – Buy generic 100mg Viagra online
https://urohealthdaily.com/# cheapest viagra
Cheap Sildenafil 100mg viagra without prescription – Sildenafil Citrate Tablets 100mg
Cheap Viagra 100mg UroHealth Daily – Buy Viagra online cheap
sildenafil online UroHealth Daily – viagra without prescription
Viagra generic over the counter UroHealth Daily – viagra canada
buy viagra here UroHealth Daily – Sildenafil Citrate Tablets 100mg
Cheap generic Viagra online UroHealth Daily – sildenafil 50 mg price
Generic Tadalafil 20mg price MensRxGuide – Cialis 20mg price in USA
Cheap Cialis http://mensrxguide.org/# Tadalafil Tablet
cialis for sale Tadalafil price – Buy Tadalafil 10mg
Cialis without a doctor prescription Buy Cialis online – Cialis over the counter
cheapest cialis Tadalafil Tablet – Generic Cialis price
AMRI https://usobesityscience.org/semaglutide-research/ cheap liraglutide
Advancing Clinical Research in Metabolic Health and Weight Management https://usobesityscience.org/orlistat-clinical-review/ what happens if semaglutide gets warm
liraglutide https://usobesityscience.org/liraglutide-studies/ does medicare cover semaglutide
tirzepatide https://usobesityscience.org/glp-1-agonists/ buy liraglutide online
glp-1 agonists https://usobesityscience.org/semaglutide-research/ how much weight can you lose with semaglutide
us obesity science https://usobesityscience.org/liraglutide-studies/ rybelsus low blood sugar
Advancing Clinical Research in Metabolic Health and Weight Management https://usobesityscience.org/ victoza weight loss
tirzepatide https://usobesityscience.org/ liraglutide otc
American Metabolic Research Institute https://usobesityscience.org/tirzepatide-analysis/ buy victoza